Exchanges and returns
Returns & Complaints
Of course we at jesperjunior.fi want you to be satisfied with the products you order. That is why you always have a 14-day return and exchange right. Our only condition is that the product comes back in its original condition, ie unused and with all product labels in place. Return the product with original packaging and brand labels included. Follow steps 1 & 2 when returning your products. If you have received the wrong product or have any other questions about your order, we hope that you will contact us via our customer service firstname.lastname@example.org to speed up the process. Underwear, socks and tights have no right to return.
This is how you return
Step 1: Packing
When returning the products, preferably use the same packaging that you received them in. Include the return form that came with the shipment. If necessary, you can print it yourself here. Please fill in the form carefully.
Step 2: Shipping
Orders received through Posti: Write “Asiakaspalautus / Jesper Junior” on the package and leave the package to the nearest post office. Request a receipt of the return.
Orders received through Matkahuolto: return the package to the pickup point in its original packaging. Matkahuolto's return number is 9502558. It can be asked in connection with the return. Keep receipt of return.
In returns and complaints, we pay the return costs. However, please note that you as a customer are financially responsible for the return packages delivery to us.
From international orders:
You may return products by mail to:
The returns from international orders are not free of charge and should be paid by the customer.
Refund of returned products
We will refund your account within 14 days after we receive your return. The refund will always be made to your account, regardless of the payment method you have chosen.
The return form must be marked with account information for repayment. Preferably enter the account number in IBAN format (eg FI4012345678912345). NB! We can only refund refunds to Finnish accounts.
Replacement of returned products
You can change products to another size or to another product by entering the information on the item you want to replace on the order line of the return form. If the value of the product / products on the site is greater than the return, we will invoice for the difference in prices and deliver the products coming from the exchange when the payment is shown in our account. The invoice will be sent by email. If, on the other hand, the value of the replacement products is less than the return, we will refund the difference in the price to your account.
We guarantee that the products you have ordered have been correct when you left us. If for some reason you get a defective product, contact customer service as soon as possible. We will bear the cost of return or replacement if you have received a defective or incorrect product.
In complaints, we investigate the product and in some cases send it to the importer for investigation. Your opinion is important to us. We will be happy to receive customer feedback and answer any questions you may have.
If your complaint concerns a payment service, you can address it directly to Paytrail Corporation.
Phone: 0207 181830
Business ID: 2122839-7
You can contact us by email at email@example.com.